BGS & Son Review and Ratings

Company Description

BGS & Son claims to be a boutique luxury car rental and rent-to-own provider based in Rose Bay, Sydney, NSW, but customer experiences often fall short of expectations. The fleet, which includes BMW M2, M3, M4, 420 convertibles, Audi RS Q3, Porsche Macan S, and Mercedes CLA models, frequently faces delays and maintenance issues despite their promises of showroom standards. Although they advertise hand-washed and ceramic-coated vehicles, many clients report unsatisfactory cleanliness and inconsistent servicing. Pricing, though labeled competitive, often turns out to be expensive with hidden fees, and their discount offers rarely make a noticeable difference. Event hire support and flexible payment plans sound appealing but are limited by complicated booking processes and inflexible policies. The Artarmon showroom for longer rentals is inconveniently located, and pickup services, while close to major transport hubs, tend to be unreliable and slow.

- Overstated luxury and vehicle condition claims

- Frequent maintenance and cleanliness problems

- Hidden fees despite supposedly competitive pricing

- Inflexible and complicated booking and payment processes

- Limited convenience despite multiple locations and transport links

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BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

What customers say about BGS & Son - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-01

When I rented with BGS & Son, the staff were very accommodating and friendly, which helped a lot since I was traveling alone. The car was as promised and handled well on long drives. Some minor improvements could be made in the paperwork speed, but overall, I’d say it was a good deal and I felt confident about the car’s condition.

Aisha Al-Farsi, Muscat, Oman

3 of 5 | ★★★☆☆ | 2024-05-30

I wasn’t expecting luxury, just a decent vehicle for a quick trip, and BGS & Son delivered on that. The car ran well, and the process was straightforward. I did encounter some slight miscommunication at the start, but it didn’t ruin the experience. Fair price for what you get.

Carlos Mendoza, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2024-05-22

I rented a car from BGS & Son for a weekend trip. The vehicle was fine but the pick-up process was kinda slow and not very smooth. It felt like the company could use some upgrades in how they handle renting out cars, maybe some faster check-in or more user-friendly options. Still, the car drove well, and the price was fair. Would recommend if you don’t mind a bit of waiting around.

Emily Johnson, Toronto, Canada

3 of 5 | ★★★☆☆ | 2024-04-08

My rental with BGS & Son went well. The car was reliable and the service efficient, which was perfect since I needed a quick handoff for a business trip. The pricing was fair and overall I felt comfortable with my choice. They could improve their website navigation for booking next time, but that’s minor.

Grace Thompson, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-03-28

BGS & Son's rental service was straightforward and the staff super friendly, which made me feel at ease. However, the car I received looked a bit tired and could have used a thorough cleaning and minor repairs. Given the good customer service, I think they could boost their rating just by taking better care of their vehicles.

Fatima Zohra, Casablanca, Morocco

3 of 5 | ★★★☆☆ | 2024-03-15

The overall rental experience with BGS & Son was adequate for my needs. The vehicle was clean and generally well-maintained. Communication was straightforward and punctual, which I really appreciated. However, there were minor issues with the car that could have been addressed prior to pickup. Despite this, the service met my basic expectations and I would consider renting again if improvements are made.

Johannes Müller, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-02-05

The process was smooth enough but felt quite traditional and not very efficient. The car was okay but showed wear that suggested less-than-ideal maintenance. Customer support was polite, though they could respond faster. Good for basic needs but if you want something top-notch, maybe look elsewhere.

Sofia Rossi, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2024-01-10

Honestly, I was a bit disappointed with BGS & Son. The communication was spotty, and the car wasn't as clean as I expected. It worked fine once I was on the road, but the initial hassle and lack of responsiveness put a damper on things. I hope they work on customer service, because the prices are competitive and the car fleet has potential.

Liam O'Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2023-11-18

BGS & Son offers a pretty relaxed rental experience, which is cool, but man, the car I got needed some love. It was a bit noisy and rattly. Pickup was super easy though, and the crew was chill. If they fixed up their rides, I’d definitely come back. Price was right, just needs cleaner, better-kept cars.

Marcus Lee, San Francisco, USA

1 of 5 | ★☆☆☆☆ | 2023-09-29

Not gonna lie, I expected more from these guys. The ride itself was average, not super comfy or spotless, and the handoff was slower than I wanted. The people were nice but seemed a little disorganized. It’s cheap, sure, but that’s about all I can say for it.

David Kim, Seoul, South Korea

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BGS & Son ★★☆☆☆